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Shipping Policy
We're excited to get your order to you! Here's everything you need to know about our shipping process.
We're excited to get your order to you! At sororiah, we work with trusted carriers to deliver quality products safely. In this policy, "we," "our," and "us" refer to sororiah.
1 How We Handle Your Order
Once payment is confirmed, we'll prepare your order within 24 business hours (excluding weekends and holidays). During peak seasons, processing may take slightly longer. You'll receive a shipping confirmation with tracking details once your order ships.
✓ What to expect:
• Payment confirmation
• Order preparation within 24 hours
• Shipping confirmation email
• Tracking number provided
• Order preparation within 24 hours
• Shipping confirmation email
• Tracking number provided
2 When Will It Arrive?
After shipment, delivery takes 7-20 business days depending on your location. This timeframe may vary due to customs, weather, or carrier delays. Remote areas may require additional time.
📦 Note: Delivery time starts from shipment date, not order date. Tracking information will help you monitor progress.
3 What Does Shipping Cost?
Shipping fees are calculated at checkout based on your destination, order size, and chosen method. The exact cost will be shown before you complete your purchase.
Factors affecting shipping cost:
• Delivery destination
• Package weight and size
• Selected shipping method
• Current promotions (if any)
• Package weight and size
• Selected shipping method
• Current promotions (if any)
4 Following Your Shipment
You'll receive a tracking number via email once your order ships. You can monitor your package's progress in real-time using the tracking link or by logging into your account.
✉️ You'll receive:
• Shipping confirmation email
• Tracking number
• Carrier information
• Direct tracking link
• Tracking number
• Carrier information
• Direct tracking link
5 Customs and Duties
For international shipments, you may be responsible for customs duties, taxes, or import fees. These charges are set by your local customs authorities and aren't included in our shipping costs.
💡 Tip: Check with your local customs office to understand potential charges before ordering.
6 If Something Goes Wrong
Not received?
Contact us at [email protected] within 24 hours if tracking shows delivered but you haven't received it.
Damaged package?
Take photos and email us immediately at [email protected]. Keep all packaging.
Address change needed?
Contact us right away - we can only update addresses before shipment.
⚠️ Important: Always verify your shipping address before completing checkout to avoid delays.
7 Get in Touch
Questions about your shipment? We're here for you.
Email: [email protected]
Available 24/7 via live chat or email response within 1-2 business days.
Thank you for choosing sororiah. We look forward to delivering your order! 💙
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